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The pandemic has many people working from home, but soon many of them will have to go back to the office.
Some don't have to – and it's probably more than ever. If you want to make money online, you can make a living by offering online customer service through chats. Search for "Chat Operator Jobs", "Online Chat Support Jobs", "Work-from-Home Chat Jobs" or "Online Customer Service Chat Jobs".
Here are seven companies that are continually or routinely hiring for chat jobs from home.
The most well-known brand on this list of chat support jobs actually offers three different types of work-from-home jobs, including home consultants, home team managers, and home department managers. The first is the main task of online chat support. The other two are superiors.
Here's how Apple describes the job:
"At Home Advisors are responsible for answering customer questions – by phone or chat – about Apple products, services, and accessories, including software and hardware."
This can include customer service and technical support via chat, email and phone.
All At-Home consultants are Apple employees and not independent contractors. This means that, like branch employees, they are entitled to benefits. You will also receive a computer and phone that are only available for work, and you will be reimbursed for the Internet service. According to Apple, you don't even need any previous knowledge of Macs or chat operator jobs.
Concentrix is a business services company that provides customer service for other brands, among other things. It offers online chat jobs from home in the US in three roles: sales and service, customer service, and technical support.
The company's online chat jobs place special demands on computer equipment as well as telephone and internet services. You may have to buy these things yourself – however Concentrix recommends that you only do so when you receive a job offer. These chat operator jobs pay a salary and include benefits that are better than surveys for money.
Alorica is an international customer experience company that offers chat customer service jobs with flexible schedules.
These work-from-home chat jobs involve talking to customers over the phone, email, online chat, and social media, and may include some sales.
As with Concentrix, you must have certain computer equipment at Alorica. One of the main requirements is a laptop or desktop computer that is not older than 3 years.
Support.com is a technical support company for everything from computers to home theaters to drones. It offers many online chat jobs from home, with benefits like employee share purchase plans and tuition reimbursement.
As with the companies above, the job requires computer equipment that meets certain specifications so that you can help solve customer problems efficiently.
Although much of the work involves troubleshooting, tasks include helping customers find discounts for seniors and helping customers identify and remove computer viruses.
OutPLEX is a "customer relationship management service provider" offering chat customer service jobs since 2005.
It provides customer service via online chat and phone in industries such as healthcare, retail, insurance, technology and travel. The company is based in the United States and has nearshore facilities in the Dominican Republic. It has bilingual chat jobs for customer service from home as well as roles for English speaking people.
In contrast to the companies mentioned above, OutPLEX's job openings do not mention many specific computer requirements, although Windows PCs are specified instead of Macs.
OneSupport offers home-based chat jobs for customer, business, and technical support in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.
Like OutPLEX, there are Windows-based computers. Hardware specifications for the computer and other required devices are also described.
Payment starts at $ 10 an hour. You will also receive insurance benefits and a 401 (k) that do not require certification or degrees.
The business support role includes some sales, while the customer service and technical support roles focus on troubleshooting.
ModSquad fills a unique niche in the world of work-from-home chat jobs: It describes itself as "an innovative service company at the interface of customer experience, social media, games and technology".
While the customer service and technical support features are available from the above companies at ModSquad, there are also various options for more exotic online chat support jobs, such as: These include hosting live video game streams, managing virtual conferences, and hosting online chats for the President of the United States.
Yes, really: “Our chief moderator held online chats with four of the five former seated presidents. We even served as virtual bodyguards for the spokesman for the house, ”says ModSquad's recruitment page.
You will need some experience for some of these roles, of course, but there are also chat jobs for newbies in the industry. The ModSquad job descriptions include comprehensive insurance benefits and a corresponding 401 (k) for employees. The company also hires independent contractors.
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