Pros and Cons of Break / Fix Vs. Managed IT
All companies in the world need a robust IT approach that will keep them competitive in their industry. If you don't have that, you will encounter a lot of problems again and again. Running IT can be expensive and difficult to manage. This is something that you need to be aware of.
There are two main types of IT management companies that are widely used: the break / fix approach, which is a reactionary approach, and managed IT services, where things are managed top-down at all times. Let's compare these methods.
Personal problems are more problematic
Since there is typically only one person responsible for IT in the break / fix approach, personal issues can be far more problematic than having a whole team managing things for you. All personal emergencies can simply put your IT system out of operation. With a managed services IT team someone can fill the gap.
Cope with many tasks
With a managed service provider, you have a whole team that can do a number of tasks at the same time. This is more like the reality of what it is like to have IT systems, as there is often the possibility that more than one thing could go wrong at the same time. If you only have one person in a break / fix approach setup, you will find that only one problem can be fixed at a time.
Invest in proactive technology
The whole point of Break / Fix is that it's reactive rather than proactive. A big part of it that is likely to have a profound impact on the future of your business is that they don't focus on investing in proactive technology that can really help defuse problems and improve business productivity overall. However, a managed service provider will look for these proactive means as they provide continuous service and make it easier for them to stay on top of things and avoid problems that arise in the first place.
A big problem with the break / fix approach is that there is no good way to predict costs that may arise as a natural part of maintaining an IT system. The costs of repairs must be taken into account as well as the costs of subsequent downtimes. These generally need to be considered in planning the future of the business. Conversely, managed services will operate at a flat, predictable rate, making budgeting a lot easier all year round, no matter what issues might arise.
As you can see, there are so many enormous advantages to using the managed IT service approach over a break / fix approach. You need to make sure that you are making the right decision for your business.