There are a number of publishers, including Anna Dubenko, Assistant Audience Director of the New York Times, who are not happy with how Google shows "Quotes In The News Box". The problem, she said, is that the quotes can be taken out of context because Google is not showing enough context.

This is a screenshot of that box, and Anna Dubenko said on Twitter, "Google's decision to pull prominent quotes from news articles without the context of the story is … not great."

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Google's Danny Sullivan, who has a lot of experience in the publishing world, said:

For clarity, we're not just showing quotes in response to a request and that's it. There will be other stories in the results that provide context here. For example, I get quotation marks for (Trump), but gradually and as part of an overall sentence that starts like this.

– Danny Sullivan (@dannysullivan) November 23, 2020

Here is the dialogue back and forth:

What further context do you want to provide for quotations beyond the headings? Serious question so I can pass on. A snippet description too? Or something that frames a quote in context?

– Danny Sullivan (@dannysullivan) November 23, 2020

To be clear, we show quotes with context – heading the story from which the quote is taken. In this case, you may not feel that some or all of these headings provide enough context. So I wondered if more context like a snippet could help. Sounds like not to you, will pass on.

– Danny Sullivan (@dannysullivan) November 23, 2020

Thanks – and yes, I guess these headings don't give enough context. Possibly because they weren't written in a way that was expected to pull out a false claim in the main body of the story (or they're just bad headlines). Anyway, thanks for listening.

– Anna Dubenko (@AnnaDubenko) November 23, 2020

These quotes were selected as inspirational or noteworthy by human editors and in turn surrounded by reports. We wouldn't present a quote that needs fact-checking or its own context (and as you can see here, they don't live alone in the headline).

– Hannah Poferl (@HannahPoferl), November 23, 2020

I wonder if Google will adjust this or not.

Forum discussion on Twitter.


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